Customer Service Advisor -Mitcheldean

Assurant; Mitcheldean; On-site; GBP 22,471 - 27,464; Full time

Benefits offered by this job

21 days of annual leave plus bank holidays

Employee assistance program

Learning and development opportunities

Free onsite parking

Job summary

Assurant is hiring a Customer Service Advisor in Mitcheldean. This role provides comprehensive training and allows for remote work after probation. You will assist customers with claims and maintain strong communication to ensure excellent service.

Benefits include 21 days annual leave, employee assistance programs, discounts, and various training opportunities. Applicants should possess strong communication skills and have prior customer service experience.

Qualifications

• Active listener with a passion for helping others.
• Problem solver who challenges the norm to inspire new ideas.

Responsibilities

• Assist customers in making claims via phone or in-house system.
• Take calls from dealers and submit claims on behalf of warranty holders.
• Use terms and conditions to accept or reject claims.

Skills

Excellent verbal, written and listening skills.

Basic computer skills, including data entry, website navigation and other software.

Experience working in a customer service environment.

Job description

Customer Service Advisor

Location: Mitcheldean, Gloucestershire

Remote work options are available after successfully passing the probation period.

Salary: £24,968.39 per annum + benefits.

Hours: Mon‑Fri 9‑5 pm.

Start date: August 2026.

Are you an active listener with a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever considered using these skills in customer service? If so, Assurant could be the perfect place for you to start your new career.

Who Are We?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide.

Overview of Position

The Motor Claims Advisor assists customers in making claims, either by phone or through our in‑house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder’s behalf, and use the terms and conditions to accept or reject claims.

What Makes Us Different

• Comprehensive training to prepare you for the role.
• Flexibility: remote work available once full training is completed and performance targets are met.
• 21 days of annual leave plus bank holidays, increasing with length of service, and an additional cultural Heritage Day.
• Employee assistance program covering health, family, money matters and work topics.
• Benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards and incentives.
• Learning and development opportunities such as Udemy courses, internal one‑to‑one development and growth platforms.
• Internal wellbeing programmes.
• Employee referral scheme rewards employees for referrals.
• Free onsite parking.

Requirements

• Excellent verbal, written and listening skills.
• Basic computer skills, including data entry, website navigation and other software.
• Experience working in a customer service environment.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.