Customer Service Advisor - Logistics & Deliveries

Stef Langdons Ltd; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual pay review

Company sick pay

Long Service Bonus Payments

Free in-house job-specific training &

Opportunities for apprenticeships

Free onsite parking

Free eye tests up to £25

Free tea, coffee and milk

Office to Wheels scheme

Employee Assistance Programme

Company Share Incentive Plan

Staff Discount Scheme

Job summary

STEF Langdons in Luton is seeking a Customer Service Assistant to be the first point of contact for customer enquiries, supporting the smooth movement of goods and ensuring high standards of service.

You'll work Monday to Friday days (42.5 hours per week) in a busy team, coordinating with depots and warehouse colleagues, handling updates on deliveries, quotations when required, and helping resolve stock discrepancies to keep our UK operations moving.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise workload effectively.
• Ability to work to deadlines in a fast-paced environment.
• Good numerical skills and attention to detail.

Responsibilities

• Responding to customer enquiries and providing updates on deliveries and collections.
• Booking customer jobs onto company systems and allocating them to the relevant depots.
• Working closely with warehouse teams and customers to resolve stock discrepancies.
• Raising and following up on any delivery or booking disputes.
• Assisting with customer quotations when required.
• Providing support and cover for the Transport Team when needed.
• Building positive relationships with customers and delivering a consistently high standard of service.

Skills

Excellent communication

Organised

Deadline-driven

Numerical skills

Initiative

Team player

Job description

STEF Langdons in Luton is seeking a Customer Service Assistant to be the first point of contact for customer enquiries, supporting the smooth movement of goods and ensuring high standards of service.

You'll work Monday to Friday days (42.5 hours per week) in a busy team, coordinating with depots and warehouse colleagues, handling updates on deliveries, quotations when required, and helping resolve stock discrepancies to keep our UK operations moving.