Customer Service Advisor: Impactful Support & Growth

Castelan Group; Weston-super-Mare; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Salary paid weekly? nope

23 days annual leave + bank holidays

Company pension scheme

Staff discounts

Recognition schemes

Job summary

Castelan Group in Weston-super-Mare is seeking a Customer Service Advisor to join our busy Contact Centre. You will take ownership of customer inquiries and claims, delivering a professional, efficient and fair service from first contact through resolution.

With full training provided and a Monday–Friday pattern, no cold calling or sales targets, you will work in a collaborative team environment, develop product knowledge, and contribute to improvements that enhance the customer experience.

Qualifications

• Excellent communication skills
• Positive attitude and a customer-focused approach
• Team player with a proactive mindset
• Willingness to learn and adapt

Responsibilities

• Provide exceptional support to customers via phone, email and systems
• Handle customer claims and inquiries with clear, timely updates
• Maintain accurate records in operational systems
• Build knowledge of products, service agreements and claims processes
• Make informed decisions to deliver fair customer outcomes
• Manage workload to meet service levels and customer expectations
• Support colleagues and contribute to a positive team culture
• Identify opportunities to improve processes and the customer experience

Job description

Castelan Group in Weston-super-Mare is seeking a Customer Service Advisor to join our busy Contact Centre. You will take ownership of customer inquiries and claims, delivering a professional, efficient and fair service from first contact through resolution.

With full training provided and a Monday–Friday pattern, no cold calling or sales targets, you will work in a collaborative team environment, develop product knowledge, and contribute to improvements that enhance the customer experience.