Claims Handler: Empathetic, End-to-End Customer Care

Castelan Group; Weston-super-Mare; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary + pension

GP access for you and family

Discounts on brands and retailers

Career development and progression

Employee of the Month awards

Onsite parking

Mental Health support

Job summary

Castelan Group is seeking a proactive Claims Handler to guide customers through warranty claims from first contact to resolution. You will own the claims process end-to-end, ensuring fairness, accuracy and compliance while delivering clear and reassuring service.

Join a collaborative team that values knowledge sharing, ongoing learning and continuous improvement, with full training provided and a supportive workplace near Weston-super-Myre.

Qualifications

• Clear and confident communication skills
• Strong attention to detail and logical problem-solving ability
• Good organisation and time management
• Resilience, flexibility and a willingness to learn
• Comfortable using Microsoft Office with accurate data entry skills

Responsibilities

• Guide customers through their claims with empathy, clarity and professionalism
• Handle inbound and outbound calls and resolve queries efficiently
• Manage claims from start to finish, including arranging repairs and settlements
• Maintain accurate and compliant records
• Work closely with colleagues to meet shared goals
• Suggest improvements to enhance the customer experience

Skills

Communication

Attention to detail

Time management

Resilience

Data entry

Tools

MS Office

Job description

Castelan Group is seeking a proactive Claims Handler to guide customers through warranty claims from first contact to resolution. You will own the claims process end-to-end, ensuring fairness, accuracy and compliance while delivering clear and reassuring service.

Join a collaborative team that values knowledge sharing, ongoing learning and continuous improvement, with full training provided and a supportive workplace near Weston-super-Myre.