Customer Service Administrator — Growth & Support, Mon–Fri

Hollybank Trustees Ltd; Weston-super-Mare; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Company pension

Employee discounts

Healthcare benefits

On-site parking

Team events

Job summary

Castelan in Weston-super-Mare is seeking a Customer Service Administrator to join our Contact Centre, acting as the first point of contact for customers and providing reassurance, guidance, and solutions. No cold calling or sales targets; full training is provided, and you will join a supportive team focused on delivering excellent customer experiences.

Based in our head office in Weston-Super-Mare, you will work Monday to Friday, with a focus on high-quality service, accurate record-keeping,

Qualifications

• No specific technical skills listed in the ad.

Responsibilities

• Answer incoming customer calls and provide a professional, helpful service.
• Support customers at the beginning of their claims journey.
• Arrange appointments with our nationwide network of technicians.
• Update customer records and complete administrative tasks accurately.
• Work closely with colleagues across the Claims Department.
• Help ensure every customer interaction is efficient, positive, and reassuring.

Job description

Castelan in Weston-super-Mare is seeking a Customer Service Administrator to join our Contact Centre, acting as the first point of contact for customers and providing reassurance, guidance, and solutions. No cold calling or sales targets; full training is provided, and you will join a supportive team focused on delivering excellent customer experiences.

Based in our head office in Weston-Super-Mare, you will work Monday to Friday, with a focus on high-quality service, accurate record-keeping,