Customer Service Advisor at Allianz Partners

HipHopTune Media; United Kingdom; Remote; GBP 24,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Advisor to join their remote team. This role is perfect for individuals who excel in communication and are dedicated to providing exceptional service. You will be responsible for assisting customers with their policies, ensuring they receive the highest level of care and support. With a focus on empathy and efficiency, you will thrive in a dynamic environment that encourages personal and professional growth. This position offers a fantastic opportunity to develop your career while enjoying a range of employment benefits and a supportive workplace culture.

Benefits

Private Medical Cover

Company Bonus Scheme

Competitive Annual Leave

Annual Flu Vaccination

Annual Eye Care Vouchers

Discounted Travel Insurance

Roadside Assistance after 6 months

Interest-free Season Ticket Loan

Employee Assistance Programme

Qualifications

• Good level of general education including Maths & English A-C GCSE.
• Previous experience in a telephone-based environment/call centre.

Responsibilities

• Handle inbound and outbound calls professionally and politely.
• Provide proactive solutions regarding customer policies.
• Ensure customer policies are updated with conversation summaries.

Skills

Customer Service

Communication Skills

Organizational Skills

Empathy

Ability to Manage Multiple Policies

Education

GCSE in Maths and English

Job description

Allianz Partners is looking for a passionate and effective communicator to join their team as a Remote Customer Service Advisor. This is a fantastic opportunity for individuals who are dedicated to delivering exceptional service and solving customer queries with efficiency and empathy. If you have a strong passion for customer satisfaction and the ability to communicate clearly and professionally, this remote role offers the perfect platform to grow your career. Apply now to become a part of a global leader in insurance and assistance services!

About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Position: Customer Service Advisor

Salary: £23,608.44 a year

Job Type: Full Time

Location: Remote, UK

About the Role

Department – Sales and Service

Location – Hybrid

Salary – £23,608.44

Start date – January / February

The role: As a customer service adviser you will be helping our customers, dealing with new and existing policies. You will be delivering outstanding experiences by providing practical solutions regarding current or new policies. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours: This position is based on a 35-hour week and will include working 1 in 5 weekends along with bank holidays. Shift are covering between 8am and 8pm Monday to Saturday and between 9am and 5pm Sundays.

Main Duties

You will:

• Handle all in and outbound calls in a helpful, polite and professional way
• Provide proactive solutions to our customers including any upgrades needed for their policy.
• Handle medical screening for any customer who needs to declare a pre-existing condition.
• Handle any query and ensure the customers policy is updated with summary notes of any conversation had.
• Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress

About You

• You will have a good level of general education, including Maths & English A-C GCSE or equivalent
• A genuine desire to provide a high level of customer service
• Have the ability to effectively manage multiple policies
• Able to show empathy and remain calm in a pressurized environment
• Flexible and able to work a variety of shifts
• Previous experience of working from home within a telephone based environment/call centre
• You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
• In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
• We will provide you with competitive annual leave and contribute towards a company pension scheme.
• You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.
• You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
• Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
• We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice

Required Documents

• CV/Resume

Application Process

To apply for this exciting opportunity, please CLICK HERE