Customer Service Advisor

BT Group; Plymouth; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Online GP

Carer’s Leave

Family Leave

Employee Discounts

Career Development

Travel Loan

Volunteering Days

Private Healthcare

Dental Insurance

Zusammenfassung

EE at Plymouth is seeking a Customer Service Advisor to engage customers by phone, offering support, guidance, and solutions. You will build lasting relationships and provide exceptional service daily, supported by comprehensive training and development opportunities.

The role emphasizes empathy, patience, and a customer-first approach, with a focus on delivering a positive experience while navigating flexible break planning to accommodate personal commitments.

Qualifikationen

• Customer service mindset and ability to support customers over the phone.
• Empathy and patience in handling inquiries.
• Strong listening and relationship-building skills.

Aufgaben

• Engage with customers over the phone, offering support and guidance.
• Help customers find solutions and provide exceptional service.
• Build relationships to ensure positive interactions and customer satisfaction.

Kenntnisse

Customer service

Empathy

Active listening

Communication

Jobbeschreibung

Job Function: EE Contact Centres

Division: Consumer

Job Location: GBR Plymouth - Langage Campus

Advertised Salary: £26,116

Shift Pattern: 12 Hours

Start Dates: Various Start Dates

What’s in it for you?

• Competitive Salary plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Season Ticket Travel Loan: Funds for your travel to and from work.
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE.

At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.

To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.

We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We’re committed to supporting your success in both your professional and personal life.

Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?