Customer Experience Advisor

Elliott Recruitment Solutions; Redditch; On-site; GBP 25,000 - 31,000; Full time

Job summary

Elliott Recruitment Solutions in Redditch is seeking a Customer Service Advisor to join our busy Head Office team. This full-time, office-based role offers a supportive environment where you will handle customer inquiries, manage accounts, and contribute to smooth project progression.

You will work Monday to Friday, 9am–5pm, using CRM systems to log updates and chase payments. The ideal candidate is an excellent communicator with keen attention to detail who can stay organized under pressure and

Qualifications

• Previous experience in a customer-facing or customer engagement role.
• Excellent communication and interpersonal skills.
• Attention to detail with a caring, customer-focused approach.
• Ability to stay organised and manage multiple priorities under pressure.
• Proficient in Microsoft Office and Outlook.
• Experience with payment collection or processing finance paperwork.

Responsibilities

• Act as the main point of contact for customers during their journey.
• Deliver first-class customer service with empathy and professionalism.
• Make daily outbound calls to update customers and contractors.
• Liaise with project managers to ensure smooth progress on all jobs.
• Accurately record updates, queries, and resolutions on the CRM system.
• Track and monitor progress of projects and complaint resolutions.
• Collect outstanding balances once work is complete.
• Support the wider customer service team to resolve issues efficiently.
• Communicate clearly via phone, email, and letter.
• Maintain a professional and positive image for the company.

Skills

Customer service

Communication

Attention to detail

Organisational skills

MS Office

Payment processing

Tools

CRM system

Outlook

Job description

Elliott Recruitment Solutions in Redditch is seeking a Customer Service Advisor to join our busy Head Office team. This full-time, office-based role offers a supportive environment where you will handle customer inquiries, manage accounts, and contribute to smooth project progression.

You will work Monday to Friday, 9am–5pm, using CRM systems to log updates and chase payments. The ideal candidate is an excellent communicator with keen attention to detail who can stay organized under pressure and