Customer Success & Projects Specialist

Catering; Redditch; On-site; GBP 25,000 - 31,000; Full time

Job summary

Catering in Redditch, Worcestershire is seeking a Customer Service Advisor to join our busy Head Office team in Redditch. This is a full-time, permanent role with a salary of £28,000 per annum, office-based.

You will guide customers through their journey from start to finish, ensuring smooth processing and quick, professional resolutions. The ideal candidate will have customer-facing experience, excellent communication, and strong organisation skills.

Qualifications

• Previous experience in a customer-facing or customer engagement role.
• Excellent communication and interpersonal skills.
• A caring, customer-focused approach with great attention to detail.
• Ability to stay organised and manage multiple priorities under pressure.

Responsibilities

• Act as the main point of contact for customers during their journey.
• Deliver first-class customer service with empathy and professionalism.
• Make daily outbound calls to update customers and contractors.
• Liaise with project managers to ensure smooth progress on all jobs.
• Accurately record updates, queries, and resolutions on the CRM system.
• Track and monitor progress of projects and complaint resolutions.
• Collect outstanding balances once work is complete.
• Support the wider customer service team to resolve issues efficiently.
• Communicate clearly via phone, email, and letter.
• Maintain a professional and positive image for the company.

Skills

Customer service experience

Communication skills

Attention to detail

Organization

Tools

Microsoft Office

Outlook

Job description

Catering in Redditch, Worcestershire is seeking a Customer Service Advisor to join our busy Head Office team in Redditch. This is a full-time, permanent role with a salary of £28,000 per annum, office-based.

You will guide customers through their journey from start to finish, ensuring smooth processing and quick, professional resolutions. The ideal candidate will have customer-facing experience, excellent communication, and strong organisation skills.