Customer Service Advisor (Full-time)

Searchlight Electric; Manchester; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free parking

Job summary

Searchlight Electric in Manchester is seeking a Customer Service Advisor to resolve queries and support our international sales team. You will handle order entry, service support, and improve team workflows to boost productivity.

The role requires 2 years in customer service, Excel proficiency, and fluency in German, Italian or Spanish. Hybrid work in Manchester M40 2BS with a company pension, cycle-to-work scheme, and free parking.

Qualifications

• 2 years of customer service experience.
• Proficiency with Microsoft Excel.
• Fluency in German, Italian or Spanish is required.
• Hybrid work location in Manchester.

Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and in person.
• Provide accurate information on products, services, pricing, and processes.
• Handle customer queries in a timely manner.
• Maintain accurate customer records on internal systems.
• Liaise with Sales, Aftersales, and Showroom teams for smooth handovers.
• Ensure compliance with company policies and data protection requirements.
• Contribute to team targets and SLAs.

Skills

Customer service

Excel

German

Italian

Spanish

Job description

As a Customer Service Advisor your primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.

This role will form part of our international sales team, and fluency in either German, Italian or Spanish is an essential requirement.

You will be a highly motivated with the willingness to learn.

This position focuses on supporting our customer service team with order entry, service support, and analyzing team workflows to enhance productivity and efficiency.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email, and in person
• Provide accurate information on products, services, pricing, and processes
• Handle customer queries in a timely manner
• Maintain accurate customer records on internal systems
• Liaise with Sales, Aftersales, and Showroom teams to ensure smooth handovers and follow-ups
• Ensure all work complies with company policies, procedures, and data protection requirements
• Contribute to team targets and service level agreements (SLAs)

Pay: £28,000.00 per year

• Company pension
• Cycle to work scheme
• Free parking

Ability to commute/relocate:

• Manchester M40 2BS: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)
• Microsoft Excel: 2 years (required)

Language:

• either German, Spanish or Italian (required)
• United Kingdom (required)
• Work Location: Hybrid remote in Manchester M40 2BS