French Customer Care Advisor - 12 months FTC

TN United Kingdom; Watford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a French Customer Care Advisor, where you will engage with customers through various channels, ensuring their needs are met with exceptional service. This role emphasizes fluency in both French and English, making it ideal for those passionate about customer satisfaction. You will thrive in a supportive environment that values personal development and teamwork, while also enjoying benefits like employee discounts and flexible leave. If you're ready to contribute to a vibrant customer journey and help shape the future of customer service, this is the perfect opportunity for you.

Benefits

Employee discount at ASOS

Opportunities for personal development

Access to sample sales

25 days paid leave plus a celebration day

Discretionary bonus scheme

Private medical care

Flexible benefits allowance

Qualifications

• Proven experience in a contact center environment.
• Excellent computer and typing skills required.

Responsibilities

• Providing excellent service to achieve first contact resolution.
• Handling queries across social media, email, and live chat.

Skills

Fluent in French

Fluent in English

Customer service

Computer skills

Analytical skills

Multi-tasking

Job description

French Customer Care Advisor - 12 months FTC, Watford

Client: ASOS

Location: Watford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 5a311145774c

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Our customers are at the heart of everything we do, which means that we try to get things right for them first time, every time. We're 24/7, we're multi-channel and we're truly global. All of this means that we strive to make our customer's journey with us something we're proud of. We're an energetic, friendly bunch and we thrive in our ever-changing business. Whether we're reviewing orders, making sure customers are protected when they shop with us or whether it's having a chat with a customer seeking that perfect outfit, we enjoy being a part of the ASOS journey and being a part of its success.

You will be communicating directly with our customers on the front line, across multiple channels, including email, live chat, social and telephony. We are constantly evolving and listening to our customers and their needs and this means that we may flex by adding or removing channels, as we get more insight into how they reach out to us. You will be providing our customers with exceptional service through the quality, speed and efficiency of your responses. You will also be managing your time effectively against your schedule, with access to real-time performance reports. Regular meetings with your team leader will encourage you to own your performance and seek continuous improvement and development.

Our French Language Customer Care Advisors communicate directly with our customers across all channels, requiring fluency in both English and French to understand our business, processes, websites, and culture. They engage with French-speaking customers via social media, email, live chat, and other emerging channels. Support is provided throughout shifts by Language Team Leaders and the Language Operations Performance Manager.

The main goal is to satisfy customers through high-quality responses, being attentive, efficient, and productive, aiming for first contact resolution every time.

The Details

• Providing excellent service to achieve first contact resolution within response time
• Meeting KPIs while maintaining high quality
• Adhering to confidentiality and data protection laws
• Handling queries across social media, email, and live chat
• Supporting personal development and team growth

Qualifications

• Proven experience in a contact center environment
• Excellent computer and typing skills
• Fluent in both French and English, spoken and written
• Effective team communication skills
• Ability to work under pressure and meet targets
• Attention to detail and analytical skills
• Strong multi-tasking abilities and deadline management
• Passion for delivering excellent customer service
• Ambassadorial attitude aligned with ASOS values

Additional Information

Benefits

• Employee discount at ASOS
• Opportunities for personal development
• Access to sample sales and learning resources
• 25 days paid leave plus a celebration day
• Discretionary bonus scheme
• Private medical care
• Flexible benefits allowance