Customer Service Advisor- French Speaking

Manpower; Aylesford; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Company benefits

Résumé du poste

Manpower in Ashford, Kent is seeking a French-speaking Customer Service Advisor for a permanent role. You will build strong relationships with assigned customers, handle inquiries, and work with the Customer Care Team to deliver superior service.

The role is Monday to Friday with standard hours, 25 days holiday plus bank holidays, and company benefits. Fluency in French and export/intl trade knowledge are essential.

Qualifications

• Fluent French is required for the client assignment.
• 2+ years of experience in a customer-focused role.
• Knowledge of exports / international trade (incoterms, shipping).
• Excellent verbal and written communication skills.

Responsabilités

• Build strong customer relationships and support assigned customers.
• Manage inquiries and changes with internal and external customers.
• Prepare debit/credit notes and process complaints/returns.
• Update customer records, contracts, packaging and stock info.
• Participate in continuous improvement and projects with Customer Care.
• Collaborate with Planning on demand planning and stock positions.
• Proactively seek and act on customer feedback.

Connaissances

French language

Communication skills

Time management

Attention to detail

Formation

GCSE English & Maths

University degree desirable

Outils

SAP

Description du poste

Customer Service Advisor - Permanent role starting ASAP

Monday to Friday role- standard working hours

25days + 8 Bank holidays

Company benefits

Speaking fluent French is a must due to the client you will be assigned to. Your responsibilities will include:

• Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
• Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
• Preparing debit and credit notes, processing customer complaints and returns.
• Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
• Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
• Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
• Proactively asking for and acting on customer feedback.

Your professional profile includes:

• Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
• High school education or GCSE (minimum level C equivalent) in English and Mathematics
• University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
• Excellent verbal and written communication skills
• 2 + years' experience in a similar customer focused role
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• An efficient personality with strong time management, administration and customer skills
• Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable

Customer Service advisor- French Speaking Ashford, Kent