Customer Service advisor- French Speaking

Manpower Group (UK); Ashford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

On-site parking

25 days + 8 Bank holidays

1 day WFH after training

Job summary

Manpower Group (UK) is seeking a Customer Service Advisor for a permanent role starting ASAP. The position is Monday to Friday with standard hours, on-site parking, and 1 day WFH after training. You will support assigned customers and collaborate with the Customer Care Team to deliver superior service.

Fluent French is essential for client communications. The role requires 2+ years in a customer-focused environment, strong English/Maths, and a background in exports or international trade.

Qualifications

• Fluent French required for client interactions.
• Experience in exports or international trade terminology (incoterms).
• Strong communication skills and detail orientation.
• MS Office proficiency and data accuracy.

Responsibilities

• Build strong customer relationships and deliver superior customer experiences.
• Display account management by handling change requests and inquiries from customers.
• Prepare debit and credit notes and process complaints/returns.
• Update customer records, contracts, labelling, packaging and stock requirements.
• Participate in continuous improvement within Customer Care and related projects.
• Collaborate with Planning on demand planning and stock positions.
• Proactively obtain and act on customer feedback.

Skills

Fluent French

Export/International Trade

Communication (verbal & written)

Time management

Attention to detail

Microsoft Office

Customer service

Education

GCSE English & Maths (minimum)

University degree in business/operations (desirable)

Tools

SAP

Job description

Customer Service Advisor - Permanent role starting ASAP

Monday to Friday role- standard working hours

On site parking

25days + 8 Bank holidays

Company benefits

1 day WFH after training period

Speaking fluent French is a must due to the client you will be assigned to.
Your responsibilities will include :

• Building strong customer relationships by providing support for assigned customers, to manage customer expectations and actively work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
• Displaying account management expertise by carrying out requests for changes and dealing with enquiries from internal and external customers.
• Preparing debit and credit notes, processing customer complaints and returns.
• Updating and maintaining accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
• Participating in continuous improvement initiatives by continuously identifying opportunities for improvement within Customer Care and taking part in projects when relevant.
• Collaborating with Planning on information relating to demand planning and stock positions, actively participating in demand planning meetings.
• Proactively asking for and acting on customer feedback.

Your professional profile includes:

• Fluent French speaker
• Good knowledge and working experience in Exports or International Trade (incoterms, shipping terms etc.)
• High school education or GCSE (minimum level C equivalent) in English and Mathematics
• University Degree, or equivalent experience, in business, supply chain or operations management or related discipline is desirable.
• Excellent verbal and written communication skills
• 2 + years' experience in a similar customer focused role
• Excellent customer service experience
• Ability to work under pressure and deal with ambiguity
• Excellent attention to detail
• An efficient personality with strong time management, administration and customer skills
• Microsoft Office expertise
• Experience of using operations management software i.e. SAP or similar. Knowledge and previous experience in using SAP is desirable