Customer Service Advisor for Vulnerable Clients | Bonus

Sp Electricity North West; New Gate; Presencial; GBP 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus

25 days leave

Private healthcare

Employee rewards

Brand discounts portal

Pension scheme

Employee assistance

Professional development

Resumo da oferta

Electricity North West is hiring Customer Advisors for their Preston contact centre. You will be the first point of contact for customers, delivering a high-quality service and guiding them to resolution within targets.

Training will enable you to work across online call blending, back office tasks and complaint case handling. You will handle inbound queries from customers including those in vulnerable situations, with empathetic support and clear expectation management, while also making

Qualificações

• Proven customer service experience in a fast-paced contact centre.
• Strong organisational and time-management skills.

Responsabilidades

• Receive inbound calls from customers, including those who are potentially vulnerable, providing support and guidance and setting clear timescales for actions.
• Carry out proactive outbound calls to customers on the Extra Care Register to update details and offer appropriate support.
• Assist in resolving queries and complex complaints by using investigative skills for quick resolution.
• Maintain accurate customer records and data cleansing activities.

Conhecimentos

Customer service

Communication

Descrição da oferta de emprego

Electricity North West is hiring Customer Advisors for their Preston contact centre. You will be the first point of contact for customers, delivering a high-quality service and guiding them to resolution within targets.

Training will enable you to work across online call blending, back office tasks and complaint case handling. You will handle inbound queries from customers including those in vulnerable situations, with empathetic support and clear expectation management, while also making