Customer Service Advisor — People-First Support & Growth

EE Limited; York and North Yorkshire; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on EE/BT products

Career development

Season Ticket Travel Loan

Volunteering Days

Private healthcare & dental

Job summary

EE Limited is seeking a Customer Service Advisor at the North Yorkshire site. You will engage with customers by phone, provide guidance and solutions, and help colleagues with a friendly, welcoming manner. Training will be provided to confidently discuss EE products and services.

The role emphasizes empathy, patience, and dedication to helping people, with opportunities for growth and a supportive team culture. Competitive salary and benefits accompany a flexible, customer-focused environment.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to listen empathetically and respond clearly.
• Willingness to learn about EE products and services.

Responsibilities

• Engage with customers over the phone, offering support and guidance and helping with solutions.
• Build relationships and provide exceptional service as the friendly voice customers rely on.

Skills

Customer service

Communication

Empathy

Active listening

Relationship building

Job description

EE Limited is seeking a Customer Service Advisor at the North Yorkshire site. You will engage with customers by phone, provide guidance and solutions, and help colleagues with a friendly, welcoming manner. Training will be provided to confidently discuss EE products and services.

The role emphasizes empathy, patience, and dedication to helping people, with opportunities for growth and a supportive team culture. Competitive salary and benefits accompany a flexible, customer-focused environment.