Customer Service Advisor — Fixed-Term with Training & Bonus

AmerisourceBergen Corporation; Leigh; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual bonus scheme

20 days holiday + bank holidays

Structured training

Supportive team environment

Job summary

Cencora is seeking a Customer Service professional in Leigh to respond to customer queries by phone and email, track orders, and liaise with carriers. The role runs 37.5 hours per week, Monday to Friday, on a fixed-term contract until July 2027. Training and development are provided, with an annual bonus and holiday entitlement.

We're a global pharmaceutical solutions company committed to equal opportunity and supporting our teams. Apply via HR contact if you wish to discuss accommodations.

Qualifications

• Previous customer service experience.
• Strong communication skills.
• Calm under pressure and solution-focused.
• Organised with good attention to detail.
• Confident using IT systems.
• Positive, team-oriented approach.

Responsibilities

• Respond to customer queries via phone and email.
• Track orders and provide updates to customers.
• Resolve issues quickly, including delivery and order queries.
• Liaise with internal teams and external carriers.
• Amend orders while minimising disruption.
• Maintain accurate records across internal systems.
• Handle complaints calmly and professionally.
• Support service levels and team targets.

Skills

Customer service experience

Strong communication

Calm under pressure

Organised

IT systems

Team oriented

Job description

Cencora is seeking a Customer Service professional in Leigh to respond to customer queries by phone and email, track orders, and liaise with carriers. The role runs 37.5 hours per week, Monday to Friday, on a fixed-term contract until July 2027. Training and development are provided, with an annual bonus and holiday entitlement.

We're a global pharmaceutical solutions company committed to equal opportunity and supporting our teams. Apply via HR contact if you wish to discuss accommodations.