Customer service advisor

Alliance Healthcare Management Services Limited; Leigh; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Annual bonus scheme

20 days holiday + bank holidays

Structured training

Supportive team environment

Job summary

Cencora is seeking a customer service professional in Leigh to respond to queries by phone and email, track orders, and liaise with internal teams and carriers. The role focuses on delivering timely updates and resolving issues to maintain service levels.

Working hours are 37.5 per week, Monday to Friday, with a fixed-term contract until July 2027. The team emphasises accuracy, calm handling of enquiries, and a positive, collaborative approach.

Qualifications

• Previous customer service experience.
• Excellent communication skills, both written and spoken.
• Remain calm under pressure and provide solutions.
• Strong organisational skills and attention to detail.
• Confidence using IT systems and software.
• Positive, team-oriented approach to work.

Responsibilities

• Respond to customer queries via phone and email.
• Track orders and provide updates to customers.
• Resolve issues quickly, including delivery and order queries.
• Liaise with internal teams and external carriers.
• Amend orders while minimising disruption.
• Maintain accurate records across internal systems.
• Handle complaints calmly and professionally.
• Support service levels and team targets.

Skills

Customer service

Strong communication

Calm under pressure

Attention to detail

IT systems

Team-oriented

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

• Location: Leigh, WN7
• Hours of work: 37.5 hours per week, 9am-5.30pm (with 30 minutes unpaid break)
• Working Days: Monday - Friday
• Contract: fixed term contract until the end of July 2027

Key Responsibilities

• Respond to customer queries via phone and email
• Track orders and provide updates to customers
• Resolve issues quickly, including delivery and order queries
• Liaise with internal teams and external carriers
• Amend orders while minimising disruption
• Maintain accurate records across internal systems
• Handle complaints calmly and professionally
• Support service levels and team targets .

About You

• Previous customer service experience
• Strong communication skills
• Calm under pressure and solution-focused
• Organised with good attention to detail
• Confident using IT systems
• Positive, team-oriented approach

What You’ll Get

• Annual company bonus scheme
• 20 days holiday + bank holidays
• Structured training and ongoing development
• Supportive team environment

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.