Customer Care & Order Support Advisor

Alliance Healthcare; Leigh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual company bonus scheme

20 days holiday + bank holidays

Structured training and ongoing dev

Supportive team environment

Job summary

Cencora is offering a fixed term Customer Service role based in Leigh. You will handle customer queries by phone and email, track orders and provide timely updates, and liaise with carriers to ensure smooth delivery. This role runs until July 2027 and includes structured training.

Ideal candidates have prior customer service experience, strong communication, and a calm, solution-focused approach. You will work 37.5 hours weekly, Monday to Friday, with a supportive team and local benefits.”

Qualifications

• Previous customer service experience.
• Strong communication skills.
• Calm under pressure and solution-focused.
• Organised with good attention to detail.
• Confident using IT systems.
• Positive, team-oriented approach.

Responsibilities

• Respond to customer queries via phone and email.
• Track orders and provide updates to customers.
• Resolve issues quickly, including delivery and order queries.
• Liaise with internal teams and external carriers.
• Amend orders while minimising disruption.
• Maintain accurate records across internal systems.
• Handle complaints calmly and professionally.
• Support service levels and team targets.

Skills

Customer service

Strong communication

Calm under pressure

Organised

IT systems

Team oriented

Tools

CRM systems

Order tracking software

Microsoft Office

Job description

Cencora is offering a fixed term Customer Service role based in Leigh. You will handle customer queries by phone and email, track orders and provide timely updates, and liaise with carriers to ensure smooth delivery. This role runs until July 2027 and includes structured training.

Ideal candidates have prior customer service experience, strong communication, and a calm, solution-focused approach. You will work 37.5 hours weekly, Monday to Friday, with a supportive team and local benefits.”