Customer Experience Specialist (Order & Support)

Alliance Healthcare Management Services Limited; Leigh; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Annual bonus scheme

20 days holiday + bank holidays

Structured training

Supportive team environment

Job summary

Cencora is seeking a customer service professional in Leigh to respond to queries by phone and email, track orders, and liaise with internal teams and carriers. The role focuses on delivering timely updates and resolving issues to maintain service levels.

Working hours are 37.5 per week, Monday to Friday, with a fixed-term contract until July 2027. The team emphasises accuracy, calm handling of enquiries, and a positive, collaborative approach.

Qualifications

• Previous customer service experience.
• Excellent communication skills, both written and spoken.
• Remain calm under pressure and provide solutions.
• Strong organisational skills and attention to detail.
• Confidence using IT systems and software.
• Positive, team-oriented approach to work.

Responsibilities

• Respond to customer queries via phone and email.
• Track orders and provide updates to customers.
• Resolve issues quickly, including delivery and order queries.
• Liaise with internal teams and external carriers.
• Amend orders while minimising disruption.
• Maintain accurate records across internal systems.
• Handle complaints calmly and professionally.
• Support service levels and team targets.

Skills

Customer service

Strong communication

Calm under pressure

Attention to detail

IT systems

Team-oriented

Job description

Cencora is seeking a customer service professional in Leigh to respond to queries by phone and email, track orders, and liaise with internal teams and carriers. The role focuses on delivering timely updates and resolving issues to maintain service levels.

Working hours are 37.5 per week, Monday to Friday, with a fixed-term contract until July 2027. The team emphasises accuracy, calm handling of enquiries, and a positive, collaborative approach.