Growth CX Advisor | Training, Mentoring & Bonus

Cast UK Limited; Cumbernauld; On-site; GBP 23,749 - 32,117; Full time

Benefits offered by this job

Bonus

Benefits

Training platform

Job summary

Cast UK Limited in Cumbernauld is recruiting a Customer Experience Advisor to join a fast-paced, office-based team. You'll handle inbound calls, process orders, and deliver excellent service while supporting sales activity through clear communication and attention to detail.

The role offers a £27,928 basic salary plus bonus and benefits, with permanent, full-time employment. You’ll work across teams, receive strong training and mentoring, and have opportunities to develop your career within a

Qualifications

• Previous customer service or sales support experience (ideal but not essential).
• Confident communicator with listening and problem-solving skills.
• Strong organisational skills with attention to detail.

Responsibilities

• Manage inbound customer calls, orders, and enquiries with accuracy and service.
• Make outbound calls to generate repeat orders and upsell opportunities.
• Collaborate with Sales, Operations, and Supply Chain.
• Handle queries via phone, email, and internal systems.
• Support KPIs for call handling and service levels.

Job description

Cast UK Limited in Cumbernauld is recruiting a Customer Experience Advisor to join a fast-paced, office-based team. You'll handle inbound calls, process orders, and deliver excellent service while supporting sales activity through clear communication and attention to detail.

The role offers a £27,928 basic salary plus bonus and benefits, with permanent, full-time employment. You’ll work across teams, receive strong training and mentoring, and have opportunities to develop your career within a