Customer Service & Orders Specialist

MWI Buying Group; Leigh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual company bonus scheme

20 days holiday + bank holidays

Structured training and ongoing devlop

Job summary

Cencora is seeking a customer service professional for a fixed-term contract in Leigh. The role covers handling customer queries by phone and email, tracking orders, and coordinating with internal teams and carriers to resolve issues efficiently.

The successful candidate will have customer service experience, strong communication skills, and be organised with good attention to detail. A supportive team environment and structured training are provided.

Qualifications

• Previous customer service experience.
• Strong communication skills.
• Calm under pressure and solution-focused.
• Organised with good attention to detail.
• Confident using IT systems.

Responsibilities

• Respond to customer queries via phone and email.
• Track orders and provide updates to customers.
• Resolve issues quickly, including delivery and order queries.
• Liaise with internal teams and external carriers.
• Amend orders while minimising disruption.
• Maintain accurate records across internal systems.
• Handle complaints calmly and professionally.
• Support service levels and team targets.

Skills

Customer service experience

Strong communication

Calm under pressure

Organised

IT systems

Team oriented

Tools

CRM software

Order tracking systems

Microsoft Office

Job description

Cencora is seeking a customer service professional for a fixed-term contract in Leigh. The role covers handling customer queries by phone and email, tracking orders, and coordinating with internal teams and carriers to resolve issues efficiently.

The successful candidate will have customer service experience, strong communication skills, and be organised with good attention to detail. A supportive team environment and structured training are provided.