Customer Service Advisor - Norwegian Speaking (fixed-term)

LEGO Gruppe; Slough; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their seasonal Customer Service Advisor team. This role involves engaging with LEGO fans worldwide, providing exceptional support during peak seasons. With a hybrid work model, you will enjoy the flexibility of working from home and the office. You’ll be at the forefront of creating magical moments for fans, addressing queries from building tips to product information. If you are creative, compassionate, and ready to inspire the builders of tomorrow, this opportunity is perfect for you!

Benefits

Family Care Leave

Life and disability insurance

Wellbeing resources

Generous colleague discount

Performance-based bonus

Qualifications

• Eager to help others and build connections.
• Ability to stay calm under pressure.

Responsibilities

• Responding to consumers in English and Norwegian.
• Engaging with consumers via phone and email on various topics.
• Building strong relationships with consumers.

Skills

Fluency in English

Fluency in Norwegian

Problem-solving

IT skills

Job description

Job Description

Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.

As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfill our Play Promise.

Are you ready to inspire the builders of tomorrow?

If you're eager to embark on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!

About the Role:

This is a fixed-term contract until 31st January 2026.

As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus benefits including a performance-based/discretionary bonus of up to 10%. Full in-person training will be provided, including a 4-week induction followed by on-the-job support.

We also offer ‘Best of Both’ – our hybrid work approach allowing Customer Service Advisors to work from home up to three days per week and from the office at least two days after training.

We resolve millions of queries annually, covering topics from building tips to troubleshooting and sourcing rare parts. We are continuously developing new ways to connect with fans globally to enhance the LEGO experience!

Why you’re the perfect match

If you can stay calm when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and Norwegian.

What you’ll be doing

• Responding to consumers in both English and Norwegian, spoken and written.
• Engaging with consumers via phone and email on topics including orders, returns, digital experiences, LEGO electronics, brand information, product quality, and feedback.
• Building strong, positive relationships with consumers in a fun and engaging manner.
• Assessing and solving brick-based problems using our tools and programs, requiring solid IT skills to support consumer requests.
• Adapting to various shifts, including some weekends, to ensure exceptional service.

Ready to Build Something Amazing?

If you're passionate about creating magical moments for fans everywhere, don’t wait! Apply now!

#LI-CS1

Applications are reviewed continuously. Please note we may amend or withdraw this job at any time, including before the advertised closing date. We encourage interested candidates to apply promptly.

What’s in it for you?

Here’s what you can expect:

Family Care Leave - Enhanced paid leave options for important times.

Insurances – Life and disability insurance for protection and peace of mind.

Wellbeing - Resources and benefits to support physical and mental health, community building, and creativity.

Colleague Discount – From day one, qualify for our generous colleague discount.

Bonus - Opportunities to earn bonuses when goals are achieved and eligible.

Workplace - Primary workplace location assigned, with a hybrid policy of about 3 days in the office and the rest remote. Details discussed during recruitment.

We are committed to creating a diverse, inclusive culture where everyone feels safe, valued, and they belong. We promote equal employment opportunity and pay, and encourage applicants from all backgrounds to apply. For roles involving high engagement with children, Child Safeguarding Background Screening will be required.

Thank you for supporting our commitment to Children’s Rights.

Just imagine building your dream career. Then make it real.

Join the LEGO team today.