Customer Advisor

TN United Kingdom; Forest of Dean; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading organization as a Customer Advisor, playing a crucial role in providing exceptional customer service to tenants. You'll be the first point of contact, resolving inquiries and ensuring tenant satisfaction through effective communication and problem-solving skills. This role offers a fixed-term contract with both full-time and part-time options, allowing you to make a real difference in the community.

Qualifications

• Ability to adapt approach to meet tenant needs.
• Experience in processing and recording contacts.

Responsibilities

• Act as the first point of contact for tenants.
• Resolve enquiries and build positive relationships.
• Ensure high levels of customer satisfaction.

Skills

Customer Service

Communication

Problem Solving

Job description

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Fixed term contract – 6 months, Full time (37 hours per week)

Fixed term contract – 9 months, Part time (preferred working days are Monday, Friday and half day Thursday)

Come make a real difference as a Customer Advisor!

Everyone should have a warm, safe, affordable home. As one of our Customer Advisors, you’ll play a starring role in making this a reality for thousands of people living in our communities.

As a first point of contact for our tenants, you will deliver human-centric customer service, helping resolve enquiries, showing tenants that we care, and championing their voices across the organisation.

You’ll be ready to support our tenants when they contact us by phone, emails, letter, texts, or visit our office. Building positive relationships with tenants and our teams, you’ll follow enquiries through to completion, making sure issues are resolved and queries answered, helping achieve high levels of customer satisfaction.

What you’ll bring to the team

Using your skills, knowledge and the information available, you’ll speak to our tenants to understand their needs and be able to make decisions and try to find solutions on first contact. Understanding that every person and situation is different, you’ll be able to adapt your approach to deliver the best for each of our tenants. You’ll process and record all contacts in a way that meets our policies and procedures and complies with relevant rules and regulations.