Customer Service Advisor: First-Contact & Admin Expert

Chs Group; Cambourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

CHS Group in Cambourne is seeking a Customer Advisor to deliver first‑class service across telephone, email, live chat and face‑to‑face enquiries. You will be the frontline for customers, supporting Housing Management and Property Services teams, handling administrative tasks and coordinating with colleagues to resolve issues promptly.

The role requires a professional telephone manner, strong communication and IT skills with MS Office (Word, Excel, Outlook) and the ability to prioritise work to

Qualifications

• Experience in an administrative and customer facing role is essential.
• Professional telephone manner and excellent communication and administrative skills.
• Ability to negotiate confidently with discretion and diplomacy.

Responsibilities

• Act as the first point of contact for customers via phone, email, live chat and face to face.
• Provide a first class customer-focused service and support Housing Management and Property Services Teams.
• Handle diverse enquiries and coordinate with internal teams to resolve issues promptly.

Skills

Customer service

Communication skills

Administrative skills

Telephone etiquette

Decision making

Tools

MS Office (Word, Excel, Outlook)

Job description

CHS Group in Cambourne is seeking a Customer Advisor to deliver first‑class service across telephone, email, live chat and face‑to‑face enquiries. You will be the frontline for customers, supporting Housing Management and Property Services teams, handling administrative tasks and coordinating with colleagues to resolve issues promptly.

The role requires a professional telephone manner, strong communication and IT skills with MS Office (Word, Excel, Outlook) and the ability to prioritise work to