Customer Service Advisor

Chs Group; Cambourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

CHS Group in Cambourne is seeking a Customer Advisor to deliver first‑class service across telephone, email, live chat and face‑to‑face enquiries. You will be the frontline for customers, supporting Housing Management and Property Services teams, handling administrative tasks and coordinating with colleagues to resolve issues promptly.

The role requires a professional telephone manner, strong communication and IT skills with MS Office (Word, Excel, Outlook) and the ability to prioritise work to

Qualifications

• Experience in an administrative and customer facing role is essential.
• Professional telephone manner and excellent communication and administrative skills.
• Ability to negotiate confidently with discretion and diplomacy.

Responsibilities

• Act as the first point of contact for customers via phone, email, live chat and face to face.
• Provide a first class customer-focused service and support Housing Management and Property Services Teams.
• Handle diverse enquiries and coordinate with internal teams to resolve issues promptly.

Skills

Customer service

Communication skills

Administrative skills

Telephone etiquette

Decision making

Tools

MS Office (Word, Excel, Outlook)

Job description

Hours: 35 hours per week - Monday to Friday from 9.00 am to 5.00 pm

About the role:

As a Customer Advisor, you are the first point of contact for our customers, providing a first class customer-focussed service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.

About you:

• Previous experience in an administrative and customer facing role essential.
• Professional telephone manner and excellent communication and administrative skills.
• Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.
• Able to be responsive and make decisions in a timely and effective way.
• Able to prioritise workload and meet tight deadlines.
• Competent in MS Office packages (Word, Excel and Outlook).