Customer Service Advisor – Early Finish Fridays

The Best Connection; Chorley; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Best Connection in Chorley is seeking a Customer Service Advisor to join a busy, friendly team. This role is 37 hours per week with early finish Fridays, offering the chance to help customers, log queries in the CRM, and coordinate collections for returns.

You will work in a fast-paced environment where accuracy and teamwork are valued. Ideal candidates are customer-focused, well-organised and able to manage time effectively.

Qualifications

• Customer-focused and enjoys helping people.
• Organised, reliable and able to manage time effectively.
• Self-motivated with a positive, can-do attitude.
• A strong team player who enjoys collaborating with others.
• Detail-oriented with the ability to maintain accurate records.

Responsibilities

• Handling a variety of customer queries and providing helpful, professional solutions.
• Using the CRM system to log, track and update customer enquiries.
• Arranging collections for returned or damaged goods.
• Raising credits to resolve invoicing and delivery queries.
• Building positive relationships with customers and delivering a high level of service.
• Working closely with colleagues to resolve customer issues efficiently.
• Managing workload effectively while meeting business requirements and deadlines.

Job description

The Best Connection in Chorley is seeking a Customer Service Advisor to join a busy, friendly team. This role is 37 hours per week with early finish Fridays, offering the chance to help customers, log queries in the CRM, and coordinate collections for returns.

You will work in a fast-paced environment where accuracy and teamwork are valued. Ideal candidates are customer-focused, well-organised and able to manage time effectively.