Part-Time Customer Service Advisor – Council Contact Centre

Sefton Council; England; Hybrid; GBP 16,000 - 21,000; Part time

Job summary

Sefton Metropolitan Borough Council is recruiting a Customer Service Advisor to join our Contact Centre. This part-time role involves handling phone, email and social media enquiries to support residents across council services.

You will update CRM records and contribute to high-quality customer interactions within a busy, community-focused environment. The successful candidate will work across standard hours (9:00 am–5:30 pm, Monday–Friday) with full training provided.

Qualifications

• Strong customer service experience in a fast-paced environment.
• Excellent communication skills and ability to manage multiple channels (phone, email, social media).
• Ability to work as part of a team and handle varied workloads.

Responsibilities

• Answer customer enquiries via telephone, email and social media across council services.
• Maintain and update customer information on the CRM and other databases.
• Support customers with clear, accurate information and resolve issues where possible.
• Work to ensure high-quality service and consistent application of processes.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

CRM system

MS Office

Job description

Sefton Metropolitan Borough Council is recruiting a Customer Service Advisor to join our Contact Centre. This part-time role involves handling phone, email and social media enquiries to support residents across council services.

You will update CRM records and contribute to high-quality customer interactions within a busy, community-focused environment. The successful candidate will work across standard hours (9:00 am–5:30 pm, Monday–Friday) with full training provided.