Agile Part-Time Contact Centre Advisor

Sefton Council; Sefton; On-site; GBP 18,000 - 23,000; Part time

Job summary

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join the Contact Centre. You will handle telephone, e-mail and social media inquiries, updating customer records on the CRM and related databases to help residents access council services.

The role is part-time (28 hours per week) with usual hours 9.00 am to 5.30 pm, Monday to Friday, and includes full training and development opportunities within a busy local government environment.

Qualifications

• Strong customer service experience within a fast-paced Contact Centre environment.
• Ability to manage a demanding and varied workload.
• Background in local government would be desirable but not essential.

Responsibilities

• Provide Telephone, email and social media support to customers across council services.
• Maintain and update customer information on the CRM and other databases.
• Work across council hours and contribute to a responsive customer service team.

Skills

Customer service

Communication

Teamwork

Tools

CRM system

Job description

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join the Contact Centre. You will handle telephone, e-mail and social media inquiries, updating customer records on the CRM and related databases to help residents access council services.

The role is part-time (28 hours per week) with usual hours 9.00 am to 5.30 pm, Monday to Friday, and includes full training and development opportunities within a busy local government environment.