Part-Time Customer Service Advisor - Agile Contact Centre

Sefton Council; England; Hybrid; GBP 14,000 - 21,000; Part time

Job summary

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join our Contact Centre. The role involves handling telephone, email and social media queries, delivering high-quality customer service, and updating customer records in our CRM system.

The position is part-time (28 hours per week) with agile working and requires attendance at the Bootle office in Merseyside. The successful candidate will work across our full business hours (9:00–17:30, Monday to Friday) and receive

Qualifications

• Experience in customer service within a fast-paced contact centre.
• Background in local government would be desirable.
• Full training will be provided to the successful candidate who displays the customer service qualities we are seeking.

Responsibilities

• Provide telephone, e-mail and social media services to customers across council services.
• Maintain and update customer information on a CRM system and other relevant database applications.
• Work across the council's business hours 9:00–17:30, Monday to Friday.

Job description

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join our Contact Centre. The role involves handling telephone, email and social media queries, delivering high-quality customer service, and updating customer records in our CRM system.

The position is part-time (28 hours per week) with agile working and requires attendance at the Bootle office in Merseyside. The successful candidate will work across our full business hours (9:00–17:30, Monday to Friday) and receive