Public Service Contact Centre Advisor

Sefton Metropolitan Borough Council; Sefton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join the Contact Centre. The role covers telephone, e-mail and social media support, handling a busy workload while updating CRM records and other databases.

Training will be provided to develop required skills for high-quality service delivery. The successful candidate will work Monday to Friday, 9:00 am to 5:30 pm, in a customer-facing environment, with the aim of helping residents access council services effectively.

Qualifications

• Experience in a fast-paced Contact Centre environment.

Responsibilities

• Provide telephone, e-mail and social media services to customers across council services.
• Maintain and update customer information on a Customer CRM system and other databases.
• Deliver high-quality customer service to residents and manage demanding workloads with professionalism.

Skills

Customer service experience

Job description

Sefton Metropolitan Borough Council is seeking a Customer Service Advisor to join the Contact Centre. The role covers telephone, e-mail and social media support, handling a busy workload while updating CRM records and other databases.

Training will be provided to develop required skills for high-quality service delivery. The successful candidate will work Monday to Friday, 9:00 am to 5:30 pm, in a customer-facing environment, with the aim of helping residents access council services effectively.