Customer Service Advisor (Doncaster)

What's On In Doncaster; Doncaster; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join a dynamic Broadband Technical Team in Doncaster, where you'll assist customers with various broadband tech-related queries. This role offers flexibility, training, and a supportive team culture. Enjoy a competitive starting salary with opportunities for growth and generous benefits.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calmness are essential.

Responsibilities

• Assist customers over the phone with broadband tech-related queries.
• Support customers throughout their journey.

Skills

Problem Solving

Customer Service

Relationship Building

Job description

Long Description

Why this job matters

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Doncaster, where you'll assist customers over the phone with various broadband tech-related queries. Whether it's a simple router question or a more complex issue requiring ownership, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and able to build relationships, we can train you on the rest.

We understand that life is dynamic, and this role is designed with flexibility in mind. We support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks off for those caring for family or friends.
• Family Leave—up to 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career; we’re committed to your growth.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Along with these benefits, you'll find a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?