Customer Service Advisor

EE; Doncaster; On-site; GBP 23,000 - 25,000; Full time

Job summary

Join a leading telecommunications company as a Customer Service Advisor in Doncaster. This entry-level role offers flexibility and training to help you succeed. You will assist customers with broadband-related queries, providing support for both simple and complex issues. Enjoy a supportive team culture and various benefits, including a starting salary of £23,504, health care access, and discounts on products.

Benefits

Starting salary of £23,504

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave: 18 weeks full pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• No specific experience needed; training provided.
• Helpful, calm demeanor required.

Responsibilities

• Assist customers with broadband tech-related queries.
• Support customers with simple and complex router issues.

Skills

Problem Solving

Relationship Building

Job description

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Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Long Description

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Doncaster. You’ll be talking over the phone to customers with broadband tech-related queries, helping with simple router questions or more complex issues, supporting them throughout.

No specific experience needed; if you’re helpful, calm, and can build relationships, we can train you.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds yearly.
• Support for career development and growth.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Telecommunications