Key-Time Sales Consultant

TN United Kingdom; Romford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a customer-facing expert in a dynamic team dedicated to providing exceptional service. You will engage with customers, understand their needs, and ensure a seamless experience from order to delivery. With industry-leading training, you’ll become well-versed in beautiful furniture and world-class service. This role offers real progression and rewards within a family-oriented environment that values every team member. If you’re passionate about helping customers find the perfect pieces for their homes, this opportunity is perfect for you.

Qualifications

• Instinctively understands customer needs and embraces a customer-first mindset.
• Natural communicator who listens and persuades effortlessly.

Responsibilities

• Greet customers and create rapport, understanding their needs.
• Deliver an awesome end-to-end experience from ordering to delivery.

Skills

Customer-first mindset

Communication skills

Problem-solving

Attention to detail

Teamwork

Punctuality

Job description

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You’ll be the face of your store, greeting customers, creating rapport, understanding their needs and creating an awesome end-to-end experience, from ordering to final mile delivery.

You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well versed in beautiful furniture, world-class service, and understanding how to overdeliver on KPIs.

Our ideal candidate? Looks like this:

• Instinctively understands and embraces a customer-first mindset
• Is a natural-born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, as part of a team or working independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

Our business

Our first store opened its doors in Abingdon in 1989. Fast forward, and today we have 55 stores across the UK, with more to follow. At Furniture Village, we don’t believe in the hard sell. We believe in understanding customers’ needs, lifestyle, and budget, then helping them find the perfect pieces.

Sourcing from across the globe – handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision-engineered wardrobes from Germany – we offer beautiful furniture and accessories for every room in the home.

Our people

In the words of our founder and CEO Peter Harrison: “We employ nice people to sell nice furniture to nice customers”. We’ve been doing it since 1989 when we opened our first store in Abingdon. Fast forward to today, and we have 55 stores on the map with more to come.

The key to our success? Our people. The heartbeat of our business. We offer real progression, real training, and real rewards. Not to mention real fun. There’s a reason over 20% of our team has received long service awards — it’s because they want to stay!

Our recruitment

As a family business, it’s really important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let’s talk. Together, we can do wonderful things.