Account Manager

Corpay; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Account Manager to join their dynamic UK Customer Service division. This full-time role offers a unique opportunity to engage with customers, manage relationships, and drive revenue growth. You'll be the first point of contact for a diverse portfolio, making outbound calls and addressing customer needs. With a strong focus on service excellence, this position promises a supportive work environment and the chance to develop your skills in a thriving company. If you're a self-starter with a passion for customer service, this role is perfect for you.

Benefits

Life Insurance

Pension Scheme

Private Healthcare

25 Days Holiday

Access to Benefits Portal

Access to LinkedIn Learning

Free Parking Onsite

Qualifications

• At least 12 months' customer service experience in a related environment.
• Excellent telephone manner and keyboard skills.

Responsibilities

• Manage a portfolio of customers and exceed expectations.
• Make around 60 outbound calls a day to customers.

Skills

Customer Service Experience

Communication Skills

Negotiation Skills

Problem-Solving Skills

Outbound Calling

Job description

1 week ago Be among the first 25 applicants

What You'll Be Doing

Corpay^ is currently looking to hire an Account Manager within the UK Customer Service division. This position falls under the Fuelcard Company line of business based in Swindon, UK.

Your role

What You'll Be Doing

Corpay^ is currently looking to hire an Account Manager within the UK Customer Service division. This position falls under the Fuelcard Company line of business based in Swindon, UK.

This is a full-time permanent role working 5 days a week onsite. Working hours are Monday to Friday 8.45am to 5.15pm

The role

To support and retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.

The role is to be the first point of contact for a portfolio of customers. You will be expected to make around 60 outbound calls a day to our customers. You will be updating information in our database, solving customer issues and identifying additional opportunities.

Key Accountabilities

• Build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.
• Actively engage with our customers to identify and grow both Revenue and Volume opportunities.
• Proactively promote and/or sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.
• Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfil customer requirements.
• Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.
• Administer all departmental tasks as required in a complete, efficient and productive manner. Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.
• Ensure all key aspects of conversations / interactions are captured in the system to enhance our data and improve future interactions.
• Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.
  
  

What We’re Looking For

• At least 12 months' customer service experience in a related environment
• Excellent telephone manner and keyboard skills coupled with strong communication, negotiation and closing skills
• Be self-starter, tenacious, resilient and have a positive attitude at all times whilst being impervious to rejection
  
  

The rewards we’ll give you

• 4 X Life insurance
• Pension scheme 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to benefits portal
• Access to LinkedIn learning
• Free parking onsite
  
  

#INDOPS-INT

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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