Customer Service Advisor - Contact Centre

IKEA Gruppe; Peterborough; Hybrid; Confidential; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in Peterborough, where your passion for customer service will shine. This full-time role offers a competitive salary and the chance to thrive in a dynamic environment. You'll be the friendly voice our customers rely on, handling inquiries and resolving issues through various channels. With opportunities for hybrid working and a commitment to personal development, this position not only enhances your skills but also allows you to contribute positively to customer experiences. If you enjoy turning challenges into opportunities, this is the perfect role for you.

Benefits

15% IKEA Discount

Life Assurance (4x your pay)

Pension Contributions

Interest-Free Loans

Language Learning with Rosetta Stone

Additional Paid Days Off

Qualifications

• Previous experience in customer service is essential.
• Ability to communicate effectively across various channels.

Responsibilities

• Engage with customers to resolve issues positively.
• Meet KPIs and service standards consistently.

Skills

Customer Service Experience

Effective Communication

Resilience under Stress

IT Tools Proficiency

Tools

Microsoft Office 365

Customer Management Systems

Job description

Customer Service Advisor - IKEA Peterborough

We are expanding our team at IKEA Peterborough Customer Support Centre and are seeking full-time Customer Service Advisors to join us.

Are you passionate about customer service? Do you enjoy delivering high-quality support and thrive in a dynamic environment with varied tasks?

As a Customer Service Advisor, you will be the friendly voice our customers rely on through phone calls, online chat, emails, and social media. Your role involves handling inquiries, resolving issues, and turning complaints into opportunities to create a positive IKEA experience. We see challenges as a chance to brighten our customers’ day.

What We Offer

• Start date: 23rd June 2025
• Competitive hourly rate of £12.60 (£25,552.80 annually)
• 39 hours per week over 5 days out of 7, including every 2nd weekend, with shifts between 07:00 – 20:15
• After 3-6 months, opportunity to apply for hybrid working (minimum 1 day in the office)

Employee Benefits

• 15% IKEA discount and access to discount portal
• Life Assurance (4x your pay), pension contributions, interest-free loans
• Personal development including language learning with Rosetta Stone
• Additional paid days off during the year

For more details, visit IKEA Careers.

Qualifications

• Previous customer service experience
• Ability to build rapport and communicate effectively across channels
• Resilience and focus under stress
• Proficiency with IT tools and eagerness to learn

Daily Responsibilities

• Engage with customers to resolve issues positively and efficiently
• Meet KPIs and service standards
• Participate in coaching and skill development
• Utilize Microsoft Office 365 and customer management systems

Our Commitment to Diversity

We value diversity and welcome candidates from all backgrounds, including those with disabilities, to join us and feel valued.

Application & Recruitment Process

• Attach an updated CV with your application
• Complete a short video interview if shortlisted
• Attend an assessment centre by invitation

We appreciate every applicant and will keep you informed throughout the process. For support or questions, contact Lisa at [e-mail].