Customer Service Advisor - Contact Centre

Inter IKEA Systems B.V.; Peterborough; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Advisors to join their vibrant team in Peterborough. This role offers the chance to engage with customers across various channels, turning challenges into opportunities to deliver exceptional service. With a focus on personal growth and a supportive work environment, you will thrive in a dynamic setting where your contributions truly matter. Join a company that values diversity and fosters an inclusive atmosphere, making a significant impact on the lives of many. If you are passionate about customer service and ready to make a difference, this is the perfect opportunity for you.

Benefits

15% IKEA discount

Life Assurance

Enhanced pension contributions

Interest-free loans

Language learning with Rosetta Stone

Additional paid leave (Given Day)

Qualifications

• Preferred experience in customer service and strong communication skills.
• Ability to maintain focus and resilience under stress.

Responsibilities

• Engage with customers to resolve issues and ensure a positive experience.
• Meet KPIs and standards for exceptional customer service.

Skills

Customer Service

Communication Skills

Resilience

Attention to Detail

Education

Experience in Customer Service

Tools

Microsoft Office 365

Customer Resolution Management Systems

Job description

Customer Service Advisor - Contact Centre

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

The IKEA Peterborough Customer Support Centre is looking to welcome full-time Customer Service Advisors to join our amazing team.

Are you a customer service enthusiast with a knack for delivering exceptional support, who thrives in a fast-paced environment with new challenges every day?

As a Customer Service Advisor, you’ll be the friendly voice our customers rely on whether it's through phone calls, online web chat, emails, or social media. You’ll handle inquiries, resolve issues, and turn complaints into chances to sprinkle a little IKEA magic. We see problems as a chance to brighten our customers’ day.

WHAT WE OFFER

• The Start Date of employment will be: 22nd April
• Competitive hourly rate of £12.60 (£25,552.80 PA).
• 39 hours per week over 5 days out of 7 and every 2nd weekend, working from our IKEA Peterborough Unit. Various shifts available between 07:00 – 20:15 hours.
• After completion of 3 - 6 months, there is an opportunity to apply for a hybrid working arrangement (minimum 1 day per week in office).

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.
• Personal growth, learn a new language with Rosetta Stone available to all IKEA co-workers.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

WHAT YOU'LL NEED TO HAVE

• Previous experience working within customer service is preferred.
• The ability to build good rapport with customers, demonstrate understanding, and confidently use various communication channels.
• Resilience and the ability to maintain focus during times of stress.
• Experience using IT tools, with significant attention to detail and a willingness to learn and grow within a changing environment.

WHAT YOU'LL BE DOING DAY TO DAY

• Engage with customers to resolve a variety of issues, ensuring a positive and efficient experience.
• Meet Contact Centre standards, KPIs, and desired service levels to deliver exceptional customer service.
• Receive ongoing coaching to enhance your skills and ensure you consistently meet and delight our customers.
• Work with Microsoft Office 365, Customer Resolution management, and delivery systems.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be required to complete a short video interview with pre-recorded questions.
• Shortlisted candidates will be invited by email to attend an assessment centre.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter Lisa - [e-mail] and I will be happy to help!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing