Customer Service Advisor / B2C Contact Centre Agent

Bucks Skills Hub; Milton Keynes; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Learning Delivery Manager to oversee the delivery of high-quality learning materials. This role involves managing content development, schedules, and stakeholder relationships to ensure timely delivery of resources for students and partners. The ideal candidate will thrive in a fast-paced environment and possess strong project management skills. Join a supportive and diverse team that values personal growth and sustainability, offering a comprehensive benefits package and flexible working arrangements. This is a fantastic opportunity to make a meaningful impact in the education sector.

Benefits

Comprehensive training and development opportunities

Flexible working arrangements

Gym discounts

Pension plan

Season ticket travel loans

Health and dental plans

Qualifications

• Proven ability to prioritize and deliver excellence in a fast-paced environment.
• Experience working on projects with strong attention to detail.

Responsibilities

• Manage content, schedule, and digital delivery of ACA learning materials.
• Lead relationships with publishers to improve ACA learning materials.
• Oversee creation of practice exam materials for ACA students.

Skills

Project Management

Content Development

Stakeholder Management

Attention to Detail

Job description

Learning Delivery Manager

Location: Milton Keynes

Duration: 12 months FTC

Full-time: 35 hours per week

Join our team

Are you passionate about delivering high-quality learning materials? Do you have experience managing content, schedules, and stakeholder relationships? If so, we have an exciting opportunity for you to join us as a Learning Delivery Manager on a 12-month full-time contract.

Role Profile

As the Learning Delivery Manager, you will ensure the successful and timely delivery of ACA Learning Materials and supporting resources for students and Partners in Learning (PiL). Your responsibilities include overseeing content development, managing relationships with examiners and publishers, and supporting the Head of Learning in achieving business objectives.

Responsibilities include:

1. Managing the content, schedule, and digital delivery of all ACA and related learning materials.
2. Leading and developing relationships with publishers and their suppliers to continually improve the ACA learning materials.
3. Managing relationships with the ACA examiner team and overseeing their role in signing off learning materials.
4. Overseeing the creation of practice exam materials for ACA students and tutors.
5. Managing the Learning Content Administrator and the Learning Content Executive to support resource development and respond to queries related to learning materials.

Candidate Profile

Requirements include:

1. Proven ability to prioritize and deliver excellence in a fast-paced environment.
2. Experience working on projects.
3. Excellent attention to detail with proofing skills.

For the full role profile, please click the attached document.

Why work for us?

We want you to enjoy your work and flourish in your role. Our working environment is friendly and supportive, and we encourage understanding of personal differences and respect among colleagues.

We are a diverse organization, employing skilled and motivated people from all backgrounds, supporting their growth through training and development.

Sustainability is important to us. We work to reduce our carbon footprint through efficient building management and encouraging staff to recycle and reduce paper consumption.

Our employee benefits include:

• A comprehensive suite of training and development opportunities
• Flexible working arrangements
• A benefits package including gym discounts, pension plan, season ticket travel loans, and health and dental plans