Administration Advisor - Contact Centre

NHS; Stevenage; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Administration Advisor to join their dynamic team. This role offers a unique opportunity to make a significant impact on patient care by managing appointments and supporting outpatient services. Ideal for individuals who thrive in fast-paced environments, this position promises excellent career progression within the NHS. With a commitment to outstanding service, you will engage with patients directly, ensuring their needs are met with compassion and efficiency. Join a forward-thinking organization that values innovation and flexibility in the workplace.

Qualifications

• Experience in office duties and dealing with the public.
• Ability to demonstrate good communication skills, both verbal and written.

Responsibilities

• Liaise with patients and Trust colleagues for appointment management.
• Perform general office administration tasks including post and emails.

Skills

Communication Skills

Office Administration

Customer Service

Microsoft Word

Microsoft Excel

Job description

East and North Hertfordshire Teaching NHS Trust

Monday - Friday / 08:30 - 17:00 / 37.5 hrs

Lister Site

We are recruiting for an Administration Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

If you're looking for a fast-paced, varied role and enjoy a customer-care type position, this will be an exciting job for you.

Our clerks are trained to support a patient's pathway through Outpatients, from referral to treatment, so in this role you can really make a difference.

You could work in our busy outpatient clinics, on the outpatient reception desk, and in our Outpatient Contact Centre, using various appointment computer systems to book, cancel and answer patient appointment enquiries on the telephone.

If you've got excellent communication and people-skills and enjoy working as part of a team, then this role will give you great job satisfaction. It is also a great stepping-stone to career progression within the NHS, with excellent promotion opportunities within the Trust.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

To liaise with patients and Trust colleagues, face-to-face, by telephone and by e-mail, to ensure patient's appointments are booked, cancelled and monitored efficiently.

You will regularly work at the reception at outpatient clinics and also answer the Trust's Appointment Line dealing with patients' appointment queries.

General office administration & duties, including opening & distributing post, emails, deal with routine correspondence & highlight correspondence of an urgent nature, photocopying, filing.

About us

At East and North Hertfordshire Teaching NHS Trust,we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

o The Lister Hospital, Stevenage

o New Queen Elizabeth II (New QEII), Welwyn Garden City

o Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Applicant information pack for further detailed information regarding this role.

Person Specification

Experience

• Evidenced of experience in office duties
• Experience in dealing with the public/reception type role
• Experience in Email, Microsoft Word, & Excel package
• Previous employment in a clerical healthcare setting

Knowledge

• Understanding of how current skills apply to clerical role
• Knowledge of the hospital, support departments and patient pathway
• Knowledge of Trusts Access Policy

Qualifications

Skills

• Able to demonstrate good communication skills - verbal and written
• To be able to prioritise
• Evidence of polite, approachable and compassionate manner
• Evidence of working as an active and supportive team palyer
• To work in an organised, methodical manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust