Customer Service Assistant

Progressive Building Society; Belfast City District; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Progressive Building Society in Belfast is seeking a friendly Customer Service Assistant to join our busy branch network. Based mainly at Wellington Place, you will rotate across branches, delivering professional, empathetic service and helping members with their needs.

Reporting to the Assistant Branch Manager, you will handle inquiries face-to-face, online or by phone, build rapport with members, open and process transactions, and support savings and mortgage processes as required.

Qualifications

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• Demonstrates a 'willing to learn' attitude and ability to take on feedback.
• At least 2 continuous years’ work experience in a customer facing role.

Responsabilités

• Act as the first point of contact in face-to-face, online or telephone interactions, offering a professional, friendly and personalised service.
• Take ownership for dealing with enquiries in an engaging manner with empathy and understanding of member life events.
• Identify opportunities where Progressive products or partner services would benefit members.
• Operate branch systems and complete daily tasks including till operations and transactions.
• Carry out savings tasks related to account opening, receipts, withdrawals, and amendments.
• Provide cover in other branches as required.
• Maintain knowledge of branch and security procedures.
• Adhere to Treating Members Fairly standards.

Connaissances

Answering Customer Questions

Establishing Rapport With Clients

Ability to Use Positive Language

Data Entry

Basic Computer Skills

Ability to Identify and Anticipate n e

Formation

GCSE passes including English and Maths

Outils

Microsoft Office

Description du poste

About us

Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.

With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.

As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.

About your new role

Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busybranch network. Primarily you will be based in our Wellington Place Branch in Belfast but will required to rotate across the network as required. We are a modern, innovative and exciting Building Society and we’d love for you to join us.

Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customer’s expectations.

If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, and friendly environment.

About The Role

• Act as the first point of contact in face-to-face, online or telephone interactions, offering a professional, friendly and personalised service in a manner that builds Member engagement and reflects the Society’s values.


• Take ownership for dealing with enquiries in an engaging manner and hold effective conversations that demonstrate empathy and an understanding of individual Member life events through a sensitive and caring approach (e.g. bereavement, vulnerability etc.), following up as required.


• Identify opportunities where other Progressive products or partner services would be beneficial to our Members.


• Operate branch systems and accurately carry out a range of daily tasks including start and end of day processes, till operations, account / miscellaneous transactions, till balancing, nominal receipts and withdrawals processing.


• Carry out a range of savings tasks in relation to account opening, receipts and withdrawals, account closure, death of investors, non-personal accounts, and account amendments, showing attention to detail.


• Perform other counter related activities as required.


• Provide additional support to savings and mortgage processes as deemed necessary by Branch Management.


• Maintain knowledge of branch and security procedures.


• Adhere to the Society’s Treating Members Fairly standards.


• Liaise efficiently and professionally with Head Office teams, our business partners and solicitor firms as required.


• Provide cover in other branches as required

Required Criteria

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.


• At least 2 continuous years’ work experience in a customer facing role.


• Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.


• Good Microsoft office skills and the ability to multitask, allowing you to navigate different systems and process information while supporting our members.


• Demonstrates a 'willing to learn' attitude, takes on board feedback and displays a positive demeanour with an eagerness to help our members.

Desired Criteria

• A minimum of 12 months experience working within a bank or building society branch environment.

Skills Needed

Answering Customer Questions, Establishing Rapport With Clients, Ability to Use Positive Language, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs

About The Company

Careers at Progressive

We know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.

We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies.

This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture

To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:

We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.

We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.

We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members’ lives.

We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Company Benefits

We offer our staff competitive employment conditions and a range of benefits designed to achieve high levels of staff engagement and job satisfaction.

We understand that by taking steps to positively enhance the well-being of our staff, we can help them to achieve their goals and boost their motivation to deliver the best possible outcomes for our members.

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Employee development programs, Tuition reimbursement, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise

Salary

Not disclosed