Customer Experience Advisor | S1 | Lurgan Cluster | Newry Branch

Santander UK; Newry; On-site; GBP 2,400 - 2,800; Part time

Benefits offered by this job

£500 annual cash allowance for benefits

25 days holiday, increasing with service

Discretionary performance-related annual bonus

Voluntary healthcare benefits

8% pension contributions

Death-in-service benefit

Employee discount platform

Job summary

A leading financial institution in Newry is seeking a Customer Experience Advisor. In this role, you will be the friendly face of the bank, assisting with customer transactions and queries both in person and over the phone. We're looking for someone with a proven background in delivering outstanding customer service, effective communication skills, and a desire to help customers. The role offers a range of benefits including a cash allowance and annual bonus, along with opportunities for personal development.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in the branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions.
• Building relationships and finding solutions for customers.
• Developing knowledge of Santander services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Job description

Overview

Customer Experience Advisor | S1 | Lurgan Cluster | Newry Branch

Join to apply for the Customer Experience Advisor | S1 | Lurgan Cluster | Newry Branch role at Santander UK. For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. Life in a branch can be busy, varied and challenging, so we’re a close-knit team. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring (Essential)

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

Nice to have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK

What else you need to know

• This role is based in Newry Branch and will cover the Lurgan Cluster
• This is an on-call position working 260 hours per annum.

Inclusion and Benefits

• At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop talented people through our values of Simple, Personal, and Fair.
• £500 annual cash allowance to spend on benefits
• 25 days’ holiday plus bank holidays, increasing after 5 years’ service, pro-rated to hours worked
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Free access to digital health services, GP and wellbeing apps
• 8% pension contributions with potential to increase to 12.5% with employee contribution
• Death-in-service benefit and income protection insurance
• Charitable giving and community partnership opportunities
• Share in Santander’s success through share plans
• 24/7 online employee discount platform
• Access to staff versions of Santander products
• Right to work in the UK is required to commence employment

How to apply

If this sounds like a role you’re interested in, then please apply. If you need recruitment process assistance, contact [e-mail].

Additional Information

We welcome applications understanding there may be no relocation package. Santander will pay mandatory government fees required for visa sponsorship; you may be liable for personal immigration and relocation costs.