Customer Service Advisor — Bonus + Career Growth

South East Water; Snodland; On-site; GBP 22,329 - 27,291; Full time

Benefits offered by this job

Excellent Stakeholder pension scheme, up to 10% employer contribution

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Job summary

A regional water company in England is seeking a Customer Service Advisor to join its award-winning team. The role involves assisting customers with water bills, refunds, and supply issues, all whilst maintaining a commitment to excellent service. Previous call centre experience is preferred. The position offers a starting salary of £24,810.59 with potential bonuses, along with extensive benefits including a pension scheme and paid volunteering days. Opportunities for career progression abound within the team.

Qualifications

• Previous call-centre experience is preferred but not required.
• Eager to learn and respond well to feedback.
• Flexibility in performing duties within capabilities.

Responsibilities

• Provide an excellent customer experience and resolve contacts promptly.
• Maintain focus on meeting targets and adhering to business processes.
• Build relationships to enhance team collaboration and productivity.
• Continuously develop skills and knowledge.
• Attend and contribute to team meetings.
• Support the business in peak periods as required.

Skills

Excellent computer abilities

Outstanding writing and vocal communication abilities

Commitment to providing excellent customer service

Dedication to finding solutions to problems

Education

GCSE Maths and English at Grade 4/C or equivalent

Job description

A regional water company in England is seeking a Customer Service Advisor to join its award-winning team. The role involves assisting customers with water bills, refunds, and supply issues, all whilst maintaining a commitment to excellent service. Previous call centre experience is preferred. The position offers a starting salary of £24,810.59 with potential bonuses, along with extensive benefits including a pension scheme and paid volunteering days. Opportunities for career progression abound within the team.