Billing & Customer Care Advisor

Echo; Walsall; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Family-friendly leave

Company pension

Employee assistance

Cycle to work

Training & development

Long service awards

Job summary

Echo in the West Midlands is seeking a Customer Service Advisor to be the first point of contact for customers. You will handle a high volume of calls relating to water billing, payments and Direct Debits with a focus on giving positive outcomes.

We support career development with training and opportunities to progress into specialist, quality, training, team leader and operational roles. This is a full-time, permanent role with 37.5 hours per week.

Qualifications

• Previous experience in customer service, contact centre, retail, hospitality or similar environments.
• Strong communication and listening skills.
• Confidence using computer systems and learning new processes.
• Ability to stay calm and professional with challenging customers.
• Positive attitude and willingness to learn.
• Ability to work effectively independently and in a team.

Responsibilities

• Handle customer calls regarding payments, Direct Debits, billing enquiries and service queries.
• Deliver a high standard of customer service on every interaction.
• Resolve queries quickly and provide reassurance and guidance.
• Collaborate with colleagues to support team goals and a positive environment.
• Engage with training and development to build product knowledge.

Skills

Excellent communication

Active listening

Tech-savvy

Calm under pressure

Team player

Willingness to learn

Job description

Echo in the West Midlands is seeking a Customer Service Advisor to be the first point of contact for customers. You will handle a high volume of calls relating to water billing, payments and Direct Debits with a focus on giving positive outcomes.

We support career development with training and opportunities to progress into specialist, quality, training, team leader and operational roles. This is a full-time, permanent role with 37.5 hours per week.