Customer Service Advisor - Billing

BT Group; Sheffield; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking individuals with a knack for problem-solving to join their Customer Service Billing team in Sheffield. This role offers the opportunity to assist customers with a range of billing inquiries, ensuring they receive the support they need. With a focus on flexibility, the position allows for self-scheduled breaks and the possibility of occasional home working, making it ideal for those balancing personal commitments. The company is dedicated to employee development and offers a range of benefits, including a competitive starting salary, healthcare options, and generous leave policies. If you're ready to make a difference, this could be the perfect opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Huge product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience required, just a helpful and calm attitude.
• Ability to build relationships with customers is crucial.

Responsibilities

• Assist customers with billing-related queries over the phone.
• Provide support for various customer issues, from simple to complex.

Skills

Problem-solving

Customer service

Relationship building

Calm demeanor

Job description

Posting Date: 1 Apr 2025

Unit: Consumer

Location: Endeavour Sheffield, Sheffield, United Kingdom

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet.

Why not use your skills to make a difference and join our Billing Team in Sheffield? You’ll be talking over the phone to customers with all sorts of billing-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts on EE, BT, and Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people, and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?