Customer Service Advisor - Assessment Day 9th May

TN United Kingdom; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their team in Sheffield. This full-time role offers an exciting opportunity to work in a vibrant Contact Centre, where you'll handle Personal Injury enquiries and collaborate with legal professionals. With a focus on delivering exceptional customer service, you'll gain valuable experience while contributing to a company that champions social justice. Enjoy a supportive environment with excellent benefits, including a contributory pension scheme and enhanced leave policies. If you're passionate about helping others and thrive in a team-oriented atmosphere, this role is perfect for you.

Benefits

Contributory Pension Scheme

Permanent Health Insurance

Life Assurance

23 Days Annual Leave Plus Bank Holidays

Additional Leave Over Christmas

Employee Assistance Programme

Enhanced Maternity and Paternity Pay

Cycle to Work Scheme

Subsidised Sports and Social Club

Travel and Parking Loans

Qualifications

• Exceptional organizational skills and strong professional communication.
• Ability to remain calm under pressure with a genuine passion for customer service.

Responsibilities

• Respond to calls, emails, and messages professionally and promptly.
• Carry out initial case assessments with training provided.

Skills

Organizational Skills

Professional Communication

Calm Under Pressure

Customer Service Passion

Teamwork

Job description

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Customer Service Advisor - Assessment Day 9th May, Sheffield

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Client:

Thompsons Solicitors

Location:

Sheffield, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

6156b5b5c6fa

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Description

We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for a company that makes a difference, and you are a people person, we would love to hear from you! This is a full-time role (34.5 hours) with shift patterns varying from Monday-Friday (8-8) and occasional (9-5) Saturdays, typically once a month.

Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor in our Legal Helpline team involves handling Personal Injury enquiries and proactively capturing relevant information on our systems.

We will be holding an Assessment day on Friday 9th May.

Key Responsibilities

• Respond to telephone calls, emails, and messages professionally and promptly
• Carry out initial case assessments to determine case progression—training will be provided, so previous experience is not necessary
• Work alongside lawyers handling diverse and prestigious cases, gaining valuable legal and customer service experience

About You

• Exceptional organizational skills
• Strong professional communication skills
• Ability to remain calm under pressure
• Genuine passion for customer service
• Team-oriented attitude

Additional Benefits

• Contributory pension scheme
• Permanent health insurance
• Life assurance
• 23 days annual leave plus bank holidays
• Additional leave over Christmas
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Cycle to work scheme
• Subsidised sports and social club
• Travel and parking loans
• Support for professional development

Sound good? Apply today!

For 100 years, Thompsons Solicitors has fought for the rights of the injured and marginalized, contributing significantly to legal reforms in the UK. With a rich history of landmark cases and a commitment to social justice, they continue to advocate for fairness and justice in the legal system. They employ 800 staff across 18 offices nationwide, specializing in personal injury, medical negligence, and other areas, and have a policy of never working for employers or insurers.