Customer Service Advisor - Billing

Plusnet; Sheffield; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Billing representative to join their vibrant team in Sheffield. This exciting role involves solving customer queries and providing support over the phone, making a real difference in their experience. With a competitive starting salary and numerous perks, including flexible working options and career development support, this position is perfect for those who enjoy technology and want to grow in a supportive environment. If you're a naturally helpful person looking for a rewarding career, this opportunity is for you!

Benefits

Access to online GP 24/7

Paid carer's leave

Family Leave

Discounts on EE, BT, and Plusnet products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience required; training provided.
• Must be naturally helpful and calm.

Responsibilities

• Communicate with customers regarding billing-related queries.
• Support customers with router questions and complex issues.

Skills

Problem Solving

Customer Service

Communication

Relationship Building

Job description

Long Description

Why this job matters

Are you someone who enjoys solving problems? Do you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Billing role with Plusnet.

Use your skills to make a difference by joining our Billing Team in Sheffield. You will be communicating over the phone with customers regarding various billing-related queries. Whether assisting with simple router questions or handling more complex issues that require ownership, you'll support customers every step of the way.

No specific experience is required to join us. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We recognize that life is dynamic. Like most roles within Plusnet, this opportunity offers flexibility. We aim to support your success by accommodating your needs, such as scheduling your own breaks, banking time, and occasional home working.

What's in it for you?

• A starting salary of GBP23,504, increasing to GBP24,064 after 8 months, plus incentives and bonuses.
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer's leave, offering up to 2 weeks off for those caring for family or friends who are disabled, ill, or elderly.
• Family Leave: 18 weeks of full pay and 8 weeks of half pay within the first year for maternity, paternity, or adoption leave.
• Discounts on EE, BT, and Plusnet products, including mobile and broadband, saving you hundreds annually.
• Support for your career development. We are committed to helping you achieve your professional goals.
• Season Ticket Travel Loan to fund your commute, making a real difference.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Our team culture is vibrant, and we provide tailored training to help you build a meaningful career. What are you waiting for?

Shift Pattern

• Mon-Fri: 11:30-20:00
• Sat-Sun: 08:00-16:30