Customer Service Advisor - Aviation

JR United Kingdom; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in aviation is seeking a Customer Service Advisor in London. The role involves managing customer queries, processing sales orders, and ensuring customer satisfaction. Ideal candidates will have a customer-focused mindset and experience in B2B markets. Benefits include enhanced pension contributions and an employment assistance program.

Benefits

Enhanced Pension Contribution

Employment Assistance Program

Cycle to work scheme

Qualifications

• Experience in B2B markets preferred.
• SAP knowledge is an advantage.
• Aviation experience beneficial but not essential.

Responsibilities

• Manage and prioritize customer queries.
• Enter sales orders and process invoices.
• Record claims in Salesforce for customer satisfaction.

Skills

Customer focus

Problem solver

Data analysis

Tools

SAP

Salesforce

Job description

Social network you want to login/join with:

Customer Service Advisor - Aviation, London

Client: TotalEnergies

Location: London, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Job Responsibilities

General Aviation

• Managing and prioritising queries with prompt acknowledgement and resolution
• Working closely with Logistics and haulier to organise and optimize deliveries of products
• Responsible for entering sales orders and confirmations in SAP
• Goods receipts and invoices processing
• Issuing weekly & monthly pricing working closely with Area Business Manager

International Aviation

• Daily refueling uploads
• Dispute resolution with close communication with the Head Office Team

Month-end reconciliation

Complaints Management

Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.

Others

• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
• In line with company’s roadmap, embrace ‘right the first time’ culture

Qualifications/Experience Required

• SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
• Customer focus with previous experience of B2B markets
• Problem solver – interaction with external and internal stakeholders to resolve issues and provide solutions
• Ability to analyze data, identify trends and improve overall service
• Experience in Aviation business would be a benefit but not essential
• Enhanced Pension Contribution
• Employment Assistance Program
• Cycle to work scheme
• And much more!

Diversity and Inclusion

• One of our values is to have respect for each other. Creating an inclusive environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our employees have the same opportunity to success, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.