Customer Service Advisor

greenbean.vincere.io; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

Vincere is seeking a Customer Service Advisor to join our Customer Services team. You will handle inquiries from customers and distributors, providing accurate information and maintaining high service levels.

The role requires clear written and spoken communication, strong IT skills (Outlook, Excel) and a professional, proactive attitude. You will work within a structured environment and contribute to GDPR-compliant processes.

Qualifications

• Ability to speak and write in XXX language to a native level.
• Experience in successfully dealing with customers in a fast-paced environment.
• Competent computer skills and experience with Microsoft Office (Outlook, Excel).
• Dedication and motivation to helping customers.
• Professional and positive attitude.
• Excellent interpersonal and communication skills (both verbal and written).
• Ability to work efficiently and to a high-quality standard.
• Good understanding of GDPR practices.

Responsibilities

• Efficiently addressing customer queries via phone and email, providing quality advice/information.
• Professionally handling inbound calls from consumers and distributors.
• Processing inbound promotional claims accurately and efficiently.
• Resolving queries and keeping customers updated on the status of their enquiry.
• Delivering the highest level of customer service at all times.
• Setting an example to the team with a positive and professional attitude.
• Making effective use of down time by assisting colleagues with other tasks.
• Fulfilling any other ad-hoc duties.

Skills

Communication skills

Customer service experience

Phone & email handling

GDPR knowledge

Team collaboration

Tools

Outlook

Excel

Job description

Job Description

Job Title: Customer Service Advisor

Department: Customer Services

Reports To: Customer Service Team Manager

Level: 1

Purpose of the role

the purpose of the roleis to deal directly with customer queries and questions, for our clients’ promotional campaigns.

Skills and experience

• Ability to speak and write in XXX language to a native level
• Experience in successfully dealing with customers in a fast-paced environment
• Competent computer skills and experience with Microsoft Office (e.g. Outlook, Excel)
• Dedication and motivation to helping customers
• Professional and positive attitude
• Excellent interpersonal and communication skills (both verbal and written)
• Ability to work efficiently and to a high-quality standard
• Good understanding of GDPR practices

Main duties

• Efficiently addressing customer queries via phone and email, providing quality advice/information
• Professionally handling inbound calls from consumers and distributors
• Processing inbound promotional claims accurately and efficiently
• Resolving queries and keeping customers updated on the status of their enquiry
• Delivering the highest level of customer service at all times
• Setting an example to the team with a positive and professional attitude
• Making effective use of down time by assisting colleagues with other tasks
• Fulfilling any other ad-hoc duties

Competencies

Autonomy

• Works under supervision
• Uses little discretion
• Is expected to seek guidance in unexpected situations

Influence

• Minimal influence
• May work alone or interact with immediate colleagues

Complexity

• Performs routine activities in a structured environment
• Requires assistance in resolving unexpected problems

Knowledge

• Has a basic, generic level of knowledge appropriate to area of work
• Applies newly acquired knowledge to develop new skills

Business Skills

• Has sufficient communication skills for effective dialogue
• Demonstrates an organised approach to work
• Uses basic systems and tools, follows simple processes