Customer Service Advisor - Auto Repair & Fleet Support

ACTIVATE GROUP LIMITED; Newcastle upon Tyne; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

33 days holiday

Quarterly bonus up to £450 per quarter

Annual pay review

Personal health cash plan

Enhanced parental pay

Life assurance

Free breakfasts and fresh fruit

Birthday surprise

Job summary

ACTIVATE GROUP LIMITED is seeking a Customer Service Advisor to join Activate Accident Repair in Newcastle. You will be the first point of contact, greet customers, issue courtesy cars and liaise with the workshop to manage repairs.

The role emphasises high-quality service, detailed communication, and efficient logistics with a large fleet of courtesy cars. Benefits include a structured career path and regular reviews.

Qualifications

• Strong attention to detail.
• Excellent communication skills in all areas (phone, email, face-to-face).
• Computer literate and able to navigate systems.
• Ability to understand, implement and review complex processes.
• Proactive and well-organised time management.
• Handling confidential information with care.

Responsibilities

• Reception area responsibilities: greet customers and provide a welcoming experience.
• Deliver exceptional customer service.
• Coordinate and manage logistics of collection/delivery for a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and relay any deadlines.
• Regularly update customers on repair progress.
• Carry out visual inspections for accidental damage.
• Process payments and issue invoices.
• Handle complaints in line with company policy.
• Adhere to all company policies, procedures and SLAs.
• Follow Health and Safety regulations.

Skills

Attention to detail

Communication skills

Computer literacy

Time management

Prioritisation

Confidential info handling

Job description

ACTIVATE GROUP LIMITED is seeking a Customer Service Advisor to join Activate Accident Repair in Newcastle. You will be the first point of contact, greet customers, issue courtesy cars and liaise with the workshop to manage repairs.

The role emphasises high-quality service, detailed communication, and efficient logistics with a large fleet of courtesy cars. Benefits include a structured career path and regular reviews.