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Manpower UK Limited; Inverness; On-site; GBP 18,000 - 24,000; Full time

Job summary

Capgemini in the United Kingdom is seeking a Customer Service Advisor to be the first point of contact for customers, providing basic IT support and a high level of service. The role involves handling requests via phone, email and web chat, logging cases, and coordinating with technical teams to resolve issues.

Full training will be provided, and the successful candidate will possess excellent communication skills, a willingness to learn, and the ability to work well under pressure within a team

Qualifications

• Previous customer service experience is advantageous.
• IT knowledge is desirable, but full training will be provided.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer requests via telephone, email and web chat.
• Log all requests using the appropriate call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting personal targets.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Tools

CRM software

Job description

(Combined standard rate and shift allowance)

Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800

Typical shift pattern is a 3-week rotation:

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini

In this role, you will be the first point of contact for customers, providing 1

st line IT support and ensuring a great service experience.

What you'll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

• Excellent communication skills, both verbal and written
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure

If you're looking for a stepping stone into a career in technology, this could be your next move.