Customer Service Advisor - 4-on 2-off Shifts, Growth

National Express Group PLC; Greater London; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading transport service provider is seeking a Customer Service Advisor for their London Stratford operation. The role involves delivering outstanding customer service, providing accurate information, and supporting team members. The ideal candidate will have previous experience in customer service, excellent communication skills, and a friendly attitude. This position offers numerous benefits including free coach travel, a company pension, and access to health and wellbeing support. Flexibility in working hours is required, as shifts may include weekends.

Benefits

Free Coach travel

Company pension

Access to Employee Assistance Programme

Private online GP service

Uniform provided

Exclusive benefits from retailers

Exclusive benefits from UK retailers

Qualifications

• Previous experience in a fast-paced, front-line customer service role.
• A friendly, can-do attitude and a desire to keep learning and growing.
• Flexibility to work shifts, including weekends and bank holidays.

Responsibilities

• Delivering outstanding customer service with a positive and proactive approach.
• Providing information about services, updates, and disruptions clearly and accurately.
• Following all health and safety procedures to maintain a secure working environment.
• Support team members and help with training.
• Follow health and safety procedures.

Skills

Confident English language communication skills

Ability to work well both in a team and independently

Good stamina and overall fitness

Good stamina and overall fitness

Flexibility to work shifts

Job description

A leading transport service provider is seeking a Customer Service Advisor for their London Stratford operation. The role involves delivering outstanding customer service, providing accurate information, and supporting team members. The ideal candidate will have previous experience in customer service, excellent communication skills, and a friendly attitude. This position offers numerous benefits including free coach travel, a company pension, and access to health and wellbeing support. Flexibility in working hours is required, as shifts may include weekends.